Sarah Knapp is the Chief Information Officer, joining the Company in 2021. In this capacity she oversees business systems, infrastructure, product support, security and compliance, ensuring seamless integration of technology across the organization.
A seasoned leader in optimizing cross-functional teams, Ms. Knapp began her career with DHI as a Director of Development and most recently served as VP of Technology Operations. Earlier as VP of Software Development, she played a pivotal role in managing the Salesforce centered Lead to Cash ecosystem, the Dice platform focusing on enhancing the employer experience and tech team enablement.
Prior to joining DHI, Ms. Knapp was at Lumen (formerly CenturyLink/Level3/tw telecom) where over the course of 14 years she led technology delivery across CPQ and ordering platforms, including a transformational self-service digital experience. She worked in various roles of increasing responsibility, culminating in Director Enterprise Systems.
Earlier in her career she spent 10 years at CGI (American Management Systems) where she worked as a consultant across Europe and the United States. Her expertise included system development and data conversion for customer care and billing platforms, contributing to large-scale technology implementations for global clients.
Ms. Knapp earned a BSc (with honours) in European Informatics from Sheffield Hallam University and a MIAGe (Masters in Computing for Business) from Université de Bordeaux.